Shipping & Returns

 

Shipping Methods

We ship worldwide! Once you have made an order, we will process it within 1-2 days and inform you about the shipment. In case you have ordered a made-to-order item, we will let you know how long it will take to get it. Once your order has shipped, you will receive a tracking number from us. We will contact you in the case if there is a shipping delay. Sometimes we fee like sharing love and offer free shipping. Check it here!

Shipping Price

Starting from $30
Free for registered customers

In case of heavy items, the shipping is charged per weight and will be indicated at check out. International customers are responsible for all customs duties and fees.

 

Easy Returns & Exchanges

We are committed to giving you the highest-quality product available – things you can use and love forever. However, we know that sometimes a return or exchange is necessary, and we will do everything we can to make sure you love what you have. We will happily accept returns or exchanges of unworn, unwashed, and unaltered items within 30 days of purchase.

Novo Collections Limited 
Room 803, 8th Floor
Shun Kwong Building
8 Des Voeux Road West
Sheung Wan, Hong Kong

We're here for you. Contact us if you need anything.